General terms and conditions

GENERAL TERMS AND CONDITIONS OF BUSINESS OF ORNAMENTA.SK

Introductory provisions These General Terms and Conditions (GTC) govern the rights and obligations between the company:

Business name: Ornamenta sro
Registered office: SNP 113/1? 95618 BOšany
ID: 56 802 552

Registered in: Commercial Register kept by the Chamber of Commerce of the Slovak Republic in Nitra, entry number 65361/N

Contact details:
Email: info@ornamenta.sk
Phone: +421 944 268 768

and consumers or entrepreneurs who order goods through the online store www.ornamenta.sk .

1. Definitions of terms

The seller is Ornamenta sro.
The buyer is a consumer or entrepreneur who concludes a purchase contract.
A consumer is a natural person who does not make purchases as part of their business activities.
An entrepreneur is a natural or legal person purchasing as part of their business.

2. Order and conclusion of the purchase contract

3. Price and payment terms

All prices on the site are listed including VAT.
The buyer can pay for the goods: by bank transfer, by credit card, by payment gateway or by cash on delivery.

4. Delivery terms

The goods are sent by courier service or via parcel boxes.
The usual delivery time is 2-5 business days.
The seller reserves the right to extend the delivery period in exceptional cases.

5. Withdrawal from the contract (return of goods)

The buyer - consumer has the right to withdraw from the contract without giving a reason within 7 days from the date of receipt of the goods.
The buyer bears the shipping costs when returning goods without giving a reason.
To exercise this right, the buyer contacts the seller by email or uses the withdrawal form.
The goods must be sent back undamaged, complete and returned to the seller's address.

6. Complaints procedure

The seller is liable for defects in the goods to the extent specified in the Civil Code.
The buyer is obliged to report a defect in the goods immediately after discovering it.
Complaints are handled without undue delay, no later than 30 days from the date of filing the complaint.

7. Protection of personal data

The Seller processes personal data in accordance with Act No. 18/2018 Coll. on the Protection of Personal Data and the GDPR Regulation.
Detailed information on the processing of personal data is provided in the Privacy Policy on the website.

8. Alternative Dispute Resolution

The consumer has the right to contact an alternative dispute resolution body if he is not satisfied with the handling of the complaint.
More information is available on the website www.soi.sk or https://ec.europa.eu/consumers/odr/ .

9. Final provisions

These General Terms and Conditions are valid from [Insert date].
The Seller reserves the right to change the GTC; changes shall enter into force on the date of their publication.